Dispensing
Where possible the Doctor dispenses medication at the time the patient is seen. Sometimes special medication has to be ordered. Repeat medication may be requested without seeing the doctor by arrangement with the dispenser. You should allow 24 hours between lodging your request and collecting the dispensed medications.
Collections must be made from Monday to Friday during office hours. You will be asked to pay for medications unless you qualify for exemption. Evidence for exemption from payment should be shown unless you qualify for exemption on age or medical grounds.
If you wish to receive a prescription to obtain your medication from another source you should include a stamped self addressed envelope with your request.
No medication including non-prescription medicines will be issued from the Sanday Surgery without a Doctor's or Prescribing Nurse's authority.
Practice Area
The Sanday Surgery looks after patients resident on the island of Sanday.
Disabled Access
The Sanday Surgery has a wheelchair ramp and has limited access to disabled patients.
New Patients
To register please make an appointment as you will need a short consultation with the doctor.
Temporary Residents
If you are only staying in the area for a short time, up to 3 months, you can register with the practice as a temporary patient.
Leaving the list
You can leave the practice list at any time. You do not have to tell us you are leaving but it would be nice of you to let us know. In very rare circumstances you may be removed from the list. This will only occur when we feel the trust between you and the doctor no longer exists.
Medical Certificates
When you are unfit for work there are a variety of certificates that are used to claim sick pay. If you are off for less than 7 days you can sign yourself off by filling in a self-certification form supplied by your employer. For longer than 7 days come and see a doctor.
Insurance Certificates etc
If you require any forms completed for an insurance company etc., we are happy to do this. Please leave the form at the reception and allow 5 working days for completion. A charge may be made for this service.
In some cases an insurance company or solicitor may ask for medical details about you. We will only do this if you have given us written permission.
Patients Rights & Responsibilities
Our patients have the right to receive the best possible service at appropriate times/places for their medical needs.
Confidentiality and open access to information on services and treatment.
You are entitled to information and practical help towards healthier living and to be treated as a person not a case. People have a right to expect honesty, respect and preservation of their dignity.
We expect you to attend your appointments and to cancel any no longer required.
Treat all staff politely and with respect.
Return any equipment if no longer needed.
Keep yourself healthy and treat minor ailments yourself.
Suggestions and Complaints
We would very much like to hear of any suggestions you may have about any part of the practice. This is the way we can try to make improvements.
If you wish to make a complaint, in the first instance, please talk to the relevant practice staff to resolve the issue.
If you are still not happy, then contact Jean Aim, Administration Manager, NHS Orkney, Garden House, New Scapa Road, Kirkwall. Tel: 01856 888221.
She will explain the procedure and contact the practice to follow up the nature of your complaint. We hope that if you have a problem you will make use of the Complaints Procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.
You may also like to contact the Scottish Health Council for help.
Violent, aggressive or abusive behaviour
Patients and staff at the surgery have a right to be treated with respect. Violent, aggressive or abusive behaviour towards patients or staff will not be tolerated and may be reported to the police. This will lead to immediate removal from the practice list.
Confidentiality and Data Protection
All NHS staff has a legal duty to keep information about you confidential. The NHS stores your personal health information securely. Only relevant information is shared inside the NHS or with outside organisations. The NHS will not give information about you to outside organisations without your permission.
NHS staff uses your information to give you the care and treatment you need. They will share relevant information with other NHS staff involved in your care. This makes caring for you safer, easier and faster. If you are concerned about your information being shared, please discuss this with the doctor or the practice manager.
Management
Orkney Health Board on behalf of NHS Orkney manages the Sanday Surgery. Tel: 01856 888000.